High reliability is at the core of BJ’s culture, which drives our commitment to ensure we provide safe, reliable, efficient and repeatable operations to our clients across the U.S. and Canada.
Our proactive approach goes beyond standardized processes and safety programs. We are creating a culture of high reliability with processes that radically reduce system failures and effectively respond when failures do occur.
High Reliability Organizations
A high reliability organization (HRO) operates in a complex, high-risk environment and delivers exceptionally safe and consistently high-quality service over time. HROs get the job done on time while controlling risks. At BJ Services, we are committed to becoming an HRO in the oilfield because a single equipment failure, chemical spill or human error is unacceptable.
Operationalizing High Reliability
In a highly competitive oilfield, we are required to consistently execute safe and efficient operations in an increasingly challenging and dynamic environment. BJ Services develops crews that possess the technical acumen to execute the job, as well as the non-technical leadership skills to do it safely and efficiently. By adopting crew resource management tactics, techniques and procedures, our frontline crews demonstrate better situational awareness, communication skills, teamwork, task allocation and decision making, which positively impacts our operational safety, efficiency and service quality.
Crew Resource Management
Crew Resource Management (CRM) is an integrated training, process improvement and leadership system that incorporates people, materials and information resources to enhance safety, operational efficiency and service quality. We train our crews to use CRM to effectively communicate and handle significant threats to an operation by developing and applying the right countermeasures to minimize risk and improve efficiency.
This system builds better teamwork, improves problem solving skills and enables sound and timely decision making.